Delivery
Delivery charge depends on the delivery postcode and the contents of your order. You will only pay one delivery charge per address - please read options below.
If you have purchased various items please be mindful they will arrive separately as you have supported different artists.
Thank you for continuing to support the 'Cherrydidi Online Shop' and our artists.
All options are available at check-out:
Standard Delivery - £3.60 (up to 2kg in weight) - Receive in 7 working days. This method covers up to £20 compensation for loss or damage.
Special Delivery - £11 - Receive in 7 working days. This method covers up to £500 compensation for loss or damage. We strongly recommend selecting Special Delivery for orders over £50.
International Tracked & Signed Delivery: Europe - £14.90 (up to agreed dimensions/weight) - This method covers up to £250 compensation.
International Tracked & Signed Delivery: Worldwide - £24.70 (up to agreed dimensions/weight) - This method covers up to £250 compensation.
International orders will normally be received within 7-14 working days, depending on the destination.
(Please note you may be informed by the seller via email that you could be charged for taxes for your shipment on arrival into your country however if you are unhappy to do so Cherrydidi will offer a reimbursement and the goods will not be sent).
How we work with our suppliers - we believe in transparency.
We reached out to our British suppliers for feedback regarding our service fee and the majority wanted us to keep the fee as low as possible. Therefore the 'Cherrydidi Online Shop' only charges 12-15% of the retail price and the supplier packages, covers postage costs (UK only) & delivers to the customer within 5-7 working days. The supplier is paid 85-87% of sales at the end of every month.
A lot of online retailers charge 25-30% but we wanted the British supplier to be paid as much of the retail price as financially possible. We use the postage to cover the running costs of the 'Cherrydidi Online Shop'.
Returns & refunds policy
Cherrydidi and our artists want you to be completely satisfied with your purchase/s.
If for any reason you are not satisfied with an item you have ordered or purchased in Cherrydidi itself, please email info@cherrydidi.com within 7 days of the date of purchase and return to the agreed address within 14 days and we will offer you an exchange or a Cherrydidi voucher/credit note.
Items returned under our 14 day guarantee should be returned to the agreed address in their original condition including any packaging. Please note we are unable to refund earrings.
If the item you have purchased is faulty in any way or mis-described we will offer you a refund, replacement or a repair, again please email info@cherrydidi.com
