Returns & refunds policy

Returns & refunds policy

 

Cherrydidi and our artists want you to be completely satisfied with your purchase/s.

If for any reason you are not satisfied with an item you have ordered or purchased in Cherrydidi itself, please return it within 14 days of the date of purchase and we will offer you an exchange or a Cherrydidi voucher/credit note. 

Items returned under our 14 day guarantee should be returned to us in their original condition including any packaging. Please note we are unable to refund earrings.

If the item you have purchased is faulty in any way or mis-described we will offer you a refund, replacement or a repair.

 

To ensure we can deal with your return as quickly as possible please call us on
+44(0) 17687 71170
for the appropriate address to return your parcel to - we’ll also advise you on the best method of returning the goods. We ask that you wrap and parcel goods, which you are returning carefully to prevent damage (Or if it is convenient please pop in to Cherrydidi in person).   

 

Please include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or a Cherrydidi voucher/credit note, and your contact details in the event of any queries.

 

Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier.  We regret that we cannot accept responsibility for goods in transit from our customers.

 

We aim to process the returned items promptly. However, during busy periods, please allow up to 14 days for your refund or replacement to be actioned. You can expect a refund in the same form of payment originally used for purchase.


Please note that the costs for returning the item to us are unrefundable, unless you are returning an item because of an error on our part or because it is damaged or defective.  In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

 

Please note that refunds for items bought as gifts can only be given to the original payer.